Refund and Return Policy

Last Updated: March 2026

At Mohasbeza, we take pride in the quality of our products and the service we provide. If you are not entirely satisfied with your purchase, we’re here to help.

1. Delivery Inspection (Crucial)

To ensure the best experience, we ask all customers to inspect their items immediately upon delivery.

• If an item is visibly damaged, expired, or incorrect, please inform our delivery person before they leave.
• You may reject the specific item at the door, and we will issue a replacement or a credit.

2. Perishable Goods (Groceries & Fresh Food)

Due to health and safety regulations and the nature of fresh products:

• Fresh Produce, Meat, and Dairy: These items are non-returnable once the delivery has been accepted and the delivery person has left.
• Exceptions: If you discover a quality issue (e.g., hidden spoilage) after the delivery, you must report it to us within 4 hours of receipt to be eligible for a refund or replacement.

3. Non-Perishable & Household Items

For items like cleaning supplies, packaged goods, or household products:

• Return Window: You have 3 days from the date of delivery to request a return.
• Condition: Items must be unopened, unused, and in their original packaging with all seals intact.
• Pick-up: We can arrange a pick-up for the return; however, a standard delivery fee may apply unless the return is due to our error.

4. Refund Process & Timelines

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Method: Approved refunds will be processed back to your original payment method (Telebirr, CBE Birr, or Credit/Debit Card) via Chapa.
• Timeline: Please allow 3–5 business days for the funds to appear in your account, depending on your bank or mobile money provider’s processing times.
• Store Credit: Alternatively, you may choose to receive instant Store Credit for your next purchase.

5. Non-Returnable Items

The following cannot be returned:

• Items on “Final Sale” or “Clearance.”
• Items that have been opened or had their safety seals broken.
• Special custom orders (if applicable).

6. Contact Information

For all return requests or issues with your order, please reach out to our support team:

• Phone: +251 990 464949
• Email: mohasbeza2025@gmail.com
• Working Hours: Monday – Saturday, 8:00 AM – 8:00 PM